Facify.ai accepts valid credit and debit cards for all Pro plan transactions. Supported networks include Visa, MasterCard, American Express, and Discover. Cash, checks, and electronic fund transfers fall outside what we accept. Accurate and current billing information is the user's responsibility to maintain. By submitting payment details to Facify.ai, the user confirms full authorization to use the provided payment method for all associated charges.
Facify.ai reviews every refund request on its own merits. Where a genuine issue arises on our end, we take full responsibility. Refund requests may qualify under these conditions:
If a confirmed issue on our end leaves the service non-functional and our support team cannot restore normal operation within a reasonable timeframe
If the platform becomes inaccessible for a prolonged period due to unforeseen difficulties, substantially affecting a user's ability to access features included in their plan
If a billing error on our end produces a charge the user never authorized or agreed to
Refund claims must be raised within 30 days of the charge in question. Claims submitted beyond this window fall outside our review scope entirely.
Certain situations fall outside refund coverage on Facify.ai regardless of the circumstances:
When a user decides against continuing with the service after completing a purchase
When the service was actively used after a refund request had already been submitted
When the account was operated in breach of Facify.ai's Terms of Use
When a subscription cancellation occurs after the active billing cycle has already begun
When the original purchase was completed under a discounted or special offer
When a one-time access or non-renewable plan was purchased, no refund applies under any circumstances
Refund requests submitted after 30 days will not be entertained, regardless of usage pattern.
Users who identify a charge they believe is incorrect should contact Facify.ai at [[email protected]] before approaching their bank or card provider. Filing a chargeback externally without first allowing us to investigate removes any opportunity for direct resolution.
Where an external dispute is initiated without prior communication, Facify.ai reserves the right to suspend the account immediately and pursue recovery of all amounts owed for services already delivered. Accounts involved in unresolved disputes may face further action where necessary.
Facify.ai keeps the refund request process simple. Use the steps below to reach our team:
Send an email to [[email protected]] with the subject line "Refund Request"
Include your account information, a valid reason for the request, and any transaction details tied to the charge in question
Our team works through each submission within 5 to 7 business days. Additional supporting information may be requested before a final decision is reached.
Facify.ai holds the right to cancel a user's subscription under the following circumstances:
Facify.ai may update this Refund Policy at any time without prior notice. Users are encouraged to review this page before purchasing any plan. Continued use of the platform following any revision confirms acceptance of the updated terms.
Questions about this Refund Policy or any billing matter can reach us at [[email protected]]. Every inquiry receives the attention it deserves and a prompt response from our team.